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Free Shipping for $100+ (U.S.) ㅤ 📞 1-310-328-1600
Free Shipping for $100+ (U.S.) ㅤ 📞 1-310-328-1600
Frequently Asked Questions
Endo-Apex ™ : 2-in-1 Cordless Endodontic Obturation System
Charger has a burning smell.
A : When different adapter is used, since the voltages are different, it will burn your unit. It is very crucial that you use our adapters for our products only.
Please contact us immediately.
Battery pins / Charger pins are corroded and will not charge.
A : Pins corrode due to too much sterilization. Any liquid left from sterilization will cause corrosion.
Make sure to have the unit dry after sterilization.
Friendo ™ : Cordless Endodontic Vertical Condensation Pen
Unit is not turning on.
A : This is the most common complaint that we receive from the customers. Almost 98% cases are due to lack of charging.
Please keep the unit charged at ALL TIMES for longer battery lifespan.
Why does my Friendo Heating Condensation Pen stop heating after a few seconds?
A : The heating stops after 3 seconds and activates again after a short pause because we have upgraded our software to prevent any burns with longer heating cycle during the treatment for patient safety.
Cleaning Instructions
Hand Piece:
- Remove the hand piece from the charger.
- Thoroughly clean the surface of the hand piece by wiping with a soft cloth dampened with disinfection solution not containing phenols.
- Do not directly spray disinfection solution or disassemble any portion of the hand piece for cleaning.
Charger Base:
- Remove the hand piece from the charger and completely disconnect from power supply.
- Gently clean the surface of the charger by wiping with a soft cloth dampened with disinfection solution not containing phenols.
- Do not directly spray disinfection solution or disassemble any portion of the charger base for cleaning.
Sterilization of Pen Tip:
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Make sure to remove all visible residue from the tip, then use thermo-disinfector to steam sterilize for cleaning (ultrasonic cleaner is recommended).
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Disinfect, clean and steam sterilize by using proper cleaning equipments after each use.
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New tips are not sterilized, and must be properly sterilized before use by autoclaving above 121°C (250°F) for 30 minutes and dry it for 30 minutes.
- Ensure to clean, sterilize and disinfect tips after each use.
Hand Piece Protector:
In a steam sterilization method
Gravity Displacement type : Sterilization temp 121°C (250°F)
Time : 30 minutes, Drying Time : 30 minutes
Gutta Easy™ : Cordless Thermoplastic Endodontic Obturation Gun
My Gutta Easy obturation gun shows “Er1”, "Low". What does this mean?
A : “Er1” shows on LED display when the heater is in a bad contact with the PCB inside.
Hold the Gutta-Easy Gun Body steady while rotating the heating end at least 360° to realign the PCB's contact with the heater.
If the device still displays "Er1", please request for an inspection.
My Gutta Easy obturation gun does not turn on. What should I do?
A : If the gun was not charged, charge it, and try turning it on again.
Also, try the reset button on the bottom of the handpiece. Press the square button. Once pressed, it will click in. Leave it for few seconds and press it again. Unit will turn on.
If it still doesn’t turn on, please request for an inspection.
Gutta percha pellet is stuck in my Gutta Easy obturation gun and does not work.
A : Please request for inspection.
Our repair department would have to disassemble the unit and remove the pellet inside.
To prevent this from happening, please use 1 pellet at a time. Do not use 2. Once the pellet is inserted, insert the plunger pushing towards the mouth of the handpiece.
Also, make sure the plunger has the white o-ring (Teflon ring) in place.
Without Teflon Ring, Gutta Percha Pellet can move incorrectly and get stuck inside device.
Cleaning Instructions
Internal Cleaning of the Hand Piece:
- Remove the thermal protection cover.
- Unscrew the gun tip counter clockwise to remove.
- Turn on the device and set to 160°C.
- Teflon cleaning brush is required for heat chamber cleaning.
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Insert the cleaning brush to the plunger insertion hole and push it all the way through.
- Grab and pull out the cleaning brush.
* Repeat steps 5 and 6 as needed
External Cleaning of Hand Piece:
-
Remove the hand piece from the charger.
- Thoroughly clean the surface of the hand piece by wiping with a soft cloth dampened with disinfection solution not containing phenols.
- Do not directly spray the disinfection solution or disassemble the hand piece for cleaning.
* Gun Tip is disposable and cleaning is not recommended
Cleaning of Charger:
-
Remove the hand piece from the charger and completely disconnect the power supply.
-
Gently clean the surface of the charger by wiping with a soft cloth dampened with disinfection solution not containing phenols.
-
Do not directly spray disinfection solution for cleaning.
Sterilizing of Thermal Protector and Gun Tip:
In a steam sterilization method
Gravity Displacement type : Sterilization temp 121°C (250°F)
Time : 30 minutes, Drying Time : 30 minutes
WARNING - Do not use nonvolative guttapercha remover or similar cleaning solution. Permanent internal or external damage may occur when improperly cleaned.
Do NOT Use:
- Glutaraldehyde
- Lysol®
- Ammonia complex
- Denatured Alcohol
- Phenol or phenolic cleaner
- Iodine complex solutions
Precautions:
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Do not use other pellet brands, MUST only use OUR BRAND.
- Do not use expired pellets.
- Replace all worn out/damaged Plunger Teflon Ring.
- Squeeze out the leftover pellet after each use.
- Phenol or phenolic cleaner
- Clean thoroughly after each use.
C-Warmer ™ : Anesthetic / Composite Warmer (Pink, Blue)
C-Warmer displays “OHE”
A : “OHE” appears when the temperature is set lower than the current set temperature.
C-Warmer LED display is flickering
A : LED display may flicker due to inconsistent flow of electricity via adapters.
Check your adapter connection on the back of the unit and the power outlets on the wall.
Cleaning Instructions
- The device should be cleaned with a soft cloth with alcohol or ethyl alcohol and then with a dry cloth.
- Do not use solvent like thinner/benzene, which may damage the housing.
- Do not use ultrasonic sterilization, self-sterilization in home, dry sterilization, cresol, and infrared light. These methods can cause damage to the device.
C-Warmer ™ Dual : Anesthetic / Composite Warmer
C-Warmer LED display is flickering
A : LED display may flicker due to inconsistent flow of electricity.
Check your adapter connection on the back of the unit and the power outlets on the wall.
Display shows "Error-BT"
A : If any button is pressed during initialization, make sure the buttons are not being held down.
If the problem persists, please contact us our customer service department for further assistance.
Display shows "Error-LS/RS"
A : Left Sensor / Right Sensor malfunction.
If the problem persists, please contact our customer service department for further assistance.
Display shows "Overheat"
A : Device is heated to over 73°C (163°F) and forced off until the temperature drops to set temperature.
If the problem persists, please contact our customer service department for further assistance.
Cleaning Instructions
- The device should be cleaned with a soft cloth with alcohol or ethyl alcohol and then with a dry cloth.
- Do not use solvent like thinner/benzene, which may damage the housing.
- Do not use ultrasonic sterilization, self-sterilization in home, dry sterilization, cresol, and infrared light. These methods can cause damage to the device.
D6 HEXA : LED Dental Operatory Light D-CAM Cordless
D6 Operatory light head keeps falling down
A : After connecting the D6 head, there's a white rubber connector just above the arms. Tighten the screws on the connector with wrench connected in the head set box.
Cybird ™ : Orthodontic LED Curing Light (Gold, XD)
Charger has a burning smell.
A : When different adapter is used, since the voltages are different, it will burn your unit.
It is very crucial that you use our adapters for our products only.
Please contact us immediately.
Battery pins / Charger pins are corroded and will not charge.
A : Pins corrode due to too much sterilization. Any liquid left from sterilization will cause corrosion.
Make sure to have the unit dry after sterilization.
Cleaning Instructions
Cleaning and Disinfection must be followed after each use.
Suggested Surface Disinfectant:
- CaviCide ®(or equivalent quaternary/alcohol blend disinfectant)
Do NOT Use:
- Glutaraldehyde
- Lysol®
- Ammonia complex
- Denatured Alcohol
- Phenol or phenolic cleaner
- Iodine complex solutions
Disassembly and Inspection:
- Remove elastomer rubber light shield from glass fiber-optic light guide.
- Remove light guide from the hand piece by gently pulling it straight out.
- Examine light guide ends for damage or composite material adhering to the tip. Examine light shield for tears or distortions.
- Replace if any damage is noted on either component.
Hand Piece and Charger Base
Cleaning:
- Initial cleaning of hand piece must begin immediately after use to prevent drying of soil and contaminants in and on the device.
- All exterior surfaces of the hand piece and charger base may be wiped with CaviWipes® or a cloth soaked in surface disinfectant to remove gross soil. Do not allow cleaning solution to invade the interior of these components since this may adversely affect the electronics.
Disinfecting:
- All exterior surfaces of the handpiece or charger base must be wiped and wetted with CaviWipes® or a cloth soaked in surface disinfectant.
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Allow the CaviCide® surface disinfectant to reside of the surface for a minimum of 3 minutes. Do not allow the disinfectant to dry on the surface.
Drying:
- Use a clean dry cloth to dry the exterior surfaces. Do not allow fluids to accumulate in the charger base socket as this may adversely affect the electronics.
Light Guide (Fiber Optic Glass)
Cleaning:
- Initial cleaning of fiber optic light guide must begin immediately after use to prevent drying of soil and contaminants in and on the device.
- All exterior surfaces may be wiped with CaviWipes® or a cloth soaked in surface disinfectant to remove gross soil. Use a soft brush to remove contaminants in the junction between the glass rod and metal ferrule if necessary.
- Clean thoroughly using an ultrasonic cleaner. Minimum cycle time 10 minutes.
Rinsing:
- Using clean tap water on a clean cloth, wipe away residual disinfectant
Sterilization:
Package in an FDA cleared wrap prior to sterilization. Sterilization can be performed in gravity autoclave at 132° C / 270° F for 15 minutes with a 15-30 minute drying time.
Light Shield (Elastomer Rubber)
Cleaning:
- Initial cleaning of the light shield must begin immediately after use to prevent drying of soil and contaminants in and on the device.
- All exterior surfaces may be wiped with CaviWipes® or a cloth soaked in surface disinfectant to remove gross soil. Examine the light shield for damage and discard if any cuts, tears, or distortion is noted.
- Clean thoroughly using an ultrasonic cleaner. Minimum cycle time 10 minutes.
- The elastomer rubber light shield can be cleaned, sterilized and reused up to 5 times, discard after that.
Rinsing:
- Using clean tap water on a clean cloth, wipe away residual disinfectant
Sterilization:
Package in an FDA cleared wrap prior to sterilization. Sterilization can be performed in gravity autoclave at 132° C / 270° F for 15 minutes with a 15-30 minute drying time.
Reassembly & Storage:
- After all parts have been allowed to dry completely, gently insert the metal end of the glass fiber optic light guide into the circular opening of the handpiece. Make sure the light guide is completely inserted until it stops. This will position the light guide properly with the internal LED light source.
- Insert an elastomer rubber light shield over the end of the fiber optic light guide.
- Store the reassembled Cybird Curing Light in a clean, dry location, preferably on the Cybird charger base so that the battery will be completely charged prior to next use.
DX-Ultra : Ultrasonic Irrigation
Cleaning Instructions
- Wipe the external surface with ethyl alcohol.
- Remove any unused samples and store them in a separate location.
- Store the device in a clean, dry place. If possible, keep the handpiece on the charger to ensure the battery remains fully charged.